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FAQ
Frequently Asked Questions
1. What are your basic rental requirements?
Renters must be 18 years old or older, and must provide proof of liability insurance meeting standard Texas auto minimums.
2. Who can drive the cart?
Only licensed drivers 18 years old and older may operate a Rick's Beach Rentals Golf Cart. If you allow underage or unlicensed drivers to operate our golf cart at any time, we will cancel your reservation and retrieve the cart. No refund.
We just cannot overemphasize this requirement. Our insurance does not cover anyone under age 18.
Before using your golf cart, please review the local Golf Cart Laws.
3. Do you rent by the hour?
We do not accommodate hourly rentals. To rent by the day, please come by or call (409-632-0256).
4. Do I have to pay for the rental ahead of time?
In order to confirm your reservation, we do require full payment at time of reservation.
5. What is your cancellation policy?
ALL reservation cancellations are subject to a $50 cancellation fee. Reservations cancelled within 72 hours of the requested delivery date are subject to a cancellation fee equal to half the total cost of the rental.
Cancellations made due to hurricanes, tropical storms, or any other acts of God are subject to full refunds in the form of future rental credits. No cash refunds.
NO EXCEPTIONS on any cancellation policies.
6. What payment methods do you accept?
We accept all major credit cards (American Express, VISA, MasterCard, Discover) as well as cash. No checks.
7. What are your service areas and delivery fees ?
We service, and deliver, to the 77554 zip code. This is Galveston west end, from Stella Mare RV Resort, to San Luis Pass (Pointe West). We do not service Galveston, east, of Stella Mare RV resort. Please DO NOT BOOK if there is a question on service area. We are happy to check your location, to insure you are in our service area, prior to booking. Bookings made for areas outside our service area, WILL NOT, be fulfilled. A $25.00 administration fee, WILL, be charged for bookings outside our delivery area, and refunds take 5 to 7 business days to process,(this can be longer in the peak season).
There are no fees for Golf Cart deliveries. Beach toys only (without cart rental) will incur a $20.00 fee for delivery and pick up.
*NOTE* the additional fee, for Treasure Island delivery, and or beach toy delivery, will be charged at time of delivery, not at booking.
PLEASE CALL WITH QUESTIONS ON AREAS AND FEES. (409)632-0256
8. What if I'm having an issue with my Cart?
We strive to provide everyone with a great rental experience. However, sometimes things happen. If you are having trouble, or issues, PLEASE, call us ASAP. We will be more than happy to address the problem as quickly as possible. If you have problems after we close (5:00 PM), PLEASE, call and leave a message, and we will do all in our power to make it right when we return the following day. It is best, to just get the cart to the nearest, safe location, and lock it up. Take the key with you. While we can't guarantee you won't have issues, we can guarantee, we WILL, make it right! You MUST call, and report it however. Issues reported at the time of pick-up, WILL NOT be refunded. PLEASE call if you have questions . (409)632-0256
9. Do you have seasonal pricing?
Yes! Please call our office at 409-632-0256 for information on seasonal pricing.
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Contact Info
17620 Termini San Luis Pass Rd. Galveston, TX 77554
409-632-0256
Daily 9 am - 5 pm
Copyright © 2024 Ricks Beach Rentals.